Career Opportunities
Welcome to the Careers Career Opportunities at Hard Mines Communications, where opportunities meet growth and innovation. We believe in building a culture that nurtures talent, empowers individuals, and fosters professional growth. At Hard Mines Communications, we are more than just a team—we are a family that works together to deliver outstanding customer service and business solutions.
Open Positions
We are always looking for motivated and passionate individuals to join our diverse team. If you’re looking for a dynamic workplace that values dedication, teamwork, and professional development, then you’ve come to the right place.
Call Center Agents
As a Call Center Agent at Hard Mines Communications, you will be the voice of our clients, ensuring a seamless communication experience for their customers. Your role will involve handling inbound and outbound calls, answering customer inquiries, and resolving issues with empathy and efficiency.
Key Responsibilities:
- Handle inbound and outbound customer service calls.
- Provide accurate information and solutions to customer inquiries.
- Resolve customer complaints in a friendly, professional manner.
- Maintain excellent communication and follow-up skills.
- Ensure customer satisfaction by providing high-quality support.
Skills and Qualifications:
- Ability to work at night shift
- Strong communication and interpersonal skills.
- Ability to multitask and handle high call volumes.
- Basic computer knowledge and typing skills.
Verifiers | Closers
As a Verifier, you will play a crucial role in ensuring the accuracy and integrity of customer data and transactions. Your job will be to verify the authenticity of customer information and make sure everything is up to standard.
Key Responsibilities:
- Verify the accuracy of customer information in the system.
- Ensure data is accurate, current, and properly recorded.
- Communicate with customers for any additional information or clarification.
- Collaborate with the sales and customer support teams to ensure smooth verification processes.
Skills and Qualifications:
- Must have min. 1 year of experience as verifier.
- Attention to detail and accuracy.
- Strong organizational skills.
- Excellent communication and customer service skills.
- Ability to work in a fast-paced environment.
Team Lead
As a Team Lead, you will be responsible for managing a team of agents, ensuring they perform at their highest level and meet company goals. You will monitor their progress, provide feedback, and foster a positive working environment.
Key Responsibilities:
- Supervise and support a team of call center agents.
- Set performance goals and monitor agent KPIs.
- Provide coaching, training, and performance feedback.
- Address any issues that arise during shifts and ensure smooth operations.
- Motivate the team to meet targets and provide excellent service.
Skills and Qualifications:
- Prior experience in a supervisory role in a call center environment.
- Strong leadership and mentoring skills.
- Excellent communication and problem-solving abilities.
- Ability to handle stressful situations and provide solutions in real-time.
Floor Manager
The Floor Manager ensures that day-to-day operations of the call center floor run smoothly. You will oversee large teams, ensure productivity targets are met, and address any challenges agents face during their shifts.
Key Responsibilities:
- Manage daily operations of the call center floor.
- Supervise team leads and agents, ensuring everyone is working efficiently.
- Address operational challenges and implement solutions in real time.
- Report to upper management on team performance and areas for improvement.
- Create strategies to improve performance, productivity, and employee satisfaction.
Skills and Qualifications:
- Min. 2 Years of Experience in call center management.
- Strong leadership and organizational skills.
- Ability to make quick decisions and solve issues efficiently.
- Strong communication skills.
Quality Assurance Manager
As a Quality Assurance Manager, you will ensure that all services provided by Hard Mines Communications meet the highest standards of quality. You will monitor calls, evaluate performance, and provide feedback to agents to ensure they deliver exceptional customer service.
Key Responsibilities:
- Monitor and evaluate call center agents to ensure quality standards.
- Provide feedback and coaching to improve agent performance.
- Develop and implement quality standards and training programs.
- Collaborate with management to ensure high levels of customer satisfaction.
- Analyze data and trends to identify areas for improvement.
Skills and Qualifications:
- Min. 1 year experience in quality assurance within a call center environment.
- Strong analytical and problem-solving skills.
- Excellent communication and coaching abilities.
- Detail-oriented with a focus on process improvement.
Trainer
As a Trainer at Hard Mines Communications, you will be responsible for preparing and guiding our teams to deliver exceptional service. You will create, implement, and evaluate training programs that develop the skills and knowledge of our agents.
Key Responsibilities:
- Deliver comprehensive training programs for new and existing agents.
- Create training materials, including presentations, manuals, online modules.
- Monitor and evaluate training effectiveness, adjusting programs as needed.
- Provide one-on-one coaching and support to improve agent performance.
- Stay up-to-date with industry trends & integrate best practices into training.
Skills and Qualifications:
- Prior experience in a trainer in call center environment.
- Strong communication and presentation skills.
- Ability to adapt training techniques to different learning styles.
- A passion for teaching and developing others.
How to Apply?
Ready to take the next step in your career? Submit your resume and a cover letter to info@hardminescommunication.biz, OR share your details from our online job application form given below, and be part of a growing company that values hard work, dedication, and ambition.
We look forward to welcoming you to the Hard Mines Communications family!
